Customer Service


 At Míleata your happiness is ours and we are here to ensure everything runs smoothly. 


Shipping

All items are shipped with:

  • FedEx International Priority
  • Straps and Accessories are sent by post.

 

Returns

At Mileata we want you to be completely satisfied with your purchase. But we understand that sometimes you might change your mind. So we offer a three day cooling off period where you may examine the watch and if you are not satisfied you may return the watch for a refund* (minus shipping and banking fees).

*For hygiene reasons straps are excluded from this return policy. Wholesale and custom orders are also excluded.

 We only have a few conditions:

  • None of the wrapping removed
  • The watch has not been damaged in any way
 
Please inform us within three days of receipt of the watch and we will issue the return shipping documents, after you receive these documents the watch must be shipped to us straight away and we will refund the value minus shipping and any other banking related charges on receipt.

 

Conditions of Use

 

All Mileata Watches are covered by a 2 year warranty. This warranty covers any defects in craftsmanship or materials.



The warranty does not cover:
  • Damage caused by misuse, bangs or knocks
  • Normal wear and tear
  • If the watch is lost or stolen
  • Batteries

    The Warranty is void if there are:
  • Any unauthorized case openings
  • Any unauthorized modifications
  • Any unauthorized repairs


 
All designs are the property of Mileata Watch Company Ltd, and we reserve the right to change or modify the designs without notice.
 
Prices are set in Euros. For orders within EU countries prices are subject to VAT at 23%. Orders from outside EU countries are exempt from VAT, but are subject to any import duties/taxes in that country.




Credit Card Security

Credit Card fraud is a big problem and one that we have experienced first-hand here at Míleata. To try to combat this to protect us and your credit cards we are using a second step verification process.


When you order with your credit card the transaction will appear on your statement as normal.

  • You will see our name followed by some random digits (highlighted below).
  • Before we ship we will ask you for this number, and when the numbers match our copy Great! we ship.

Your credit card statement will look something like;

 

  Discription Debit Amount
  MILEATA WATCHES 123456 €100.00

 

 

 

 

This second step verification proves that you have access to the credit card statement, something a fraudster would not.




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